Practical Information

Connecting Phone & Internet

To set up phone service in your home, contact Swisscom to arrange for installation. If you are planning on moving into a previously unoccupied residence in Switzerland, you may need to have telephone wires installed by a licensed electrician. To obtain a telephone line, you will need to submit your passport or residency permit to Swisscom and pay a deposit fee (sometimes as much as 1.000 CHF, depending on your residency permit) which will be repaid, with interest upon the termination of your contract, plus installation charges.

If you move into a previously occupied apartment or house where the former tenant has officially cancelled the previous telephone service, you must apply for a new telephone line with Swisscom. To do so, use the forms found in Swiss telephone directories or ask an official representative in any Swisscom shop to complete the formalities for you. You may also register online at Swisscom. Again, you will be asked for your documents and pay the required deposit fee. The process of obtaining a new telephone number takes approximately one week. You may also rent or buy telephones and fax machines from Swisscom, with the fees charged to your monthly telephone bill.

To compare mobile phone plans you can check on the web site Comparis to see which company provides the best deal for your needs.

There are dozens of Internet Service Providers in Switzerland, so shop around to find the best service for the price you’re willing to pay. You may also be able to get your phone and TV service through your internet provider.

The country code for Switzerland is 41. Every telephone, private or public, is equipped with International Dial Direct (IDD), so users need only dial 00, before the country and area code, to reach their destination. If you are unsure about the country code, check the telephone directory.